Privacy PolicyPRIVACY POLICY

Article 1Name, Address and Representative of the Business Operator

Name

KYOWA Co., Ltd.

Address

14F, 2-4-7 Shimbashi, Minato-ku, Tokyo 105-0004, Japan

Representative

Ching-Ting Tseng, Representative Director

Article 2Personal Information We Collect

The Company collects the following personal information by lawful and fair means.

• Name, company name, department and job title
• Address, phone number and email address
• Details of inquiries, quotations and contracts
• Information on product purchases, delivery and payment
• Information required for export, import, customs clearance and delivery procedures (shipper and consignee information, etc.)
• Information on job applications (details in résumés and work history documents, etc.)
• Device and usage information such as cookies, IP address, browser type and browsing history

Article 3Purposes of Use

The Company uses the personal information it collects within the scope of the following purposes.

1. To respond to and communicate about inquiries and consultations
2. To sell and ship products, bill for payment and provide after-sales service
3. To prepare quotations and to conclude and perform contracts
4. To provide international shipping, customs clearance, warehousing, delivery and other North America Market Entry & Logistics services
5. To inform you of new products, services, campaigns, etc. (we will stop on request)
6. For recruitment screening and recruitment-related communication
7. To improve our products and services, develop new services and prepare statistics (using data processed so that individuals cannot be identified)
8. To comply with laws and regulations and to protect the Company's rights and property

Article 4Provision to Third Parties

The Company does not provide personal data to third parties without the prior consent of the individual, except in the following cases.

• Where required by laws and regulations
• Where necessary to protect a person's life, body or property and it is difficult to obtain the individual's consent
• Where specially necessary to improve public health or promote the sound development of children and it is difficult to obtain the individual's consent
• Where it is necessary to cooperate with a national government agency, a local government, or a party entrusted by either, in carrying out duties prescribed by laws and regulations
• Other cases permitted under the APPI

Article 5Outsourcing

The Company may outsource all or part of the handling of personal data to external parties to the extent necessary to achieve the purposes of use (such as carriers, payment processors and system maintenance providers). In such cases, we select contractors appropriately, conclude the necessary contracts, and exercise necessary and appropriate supervision over them.

Article 6Provision to Third Parties in Foreign Countries

In providing North America Market Entry & Logistics and other services, the Company may provide personal data to our group companies, customs brokers, carriers and others located in the United States of America, Canada and Mexico.

In such cases, in accordance with the APPI, we either provide the following information to the individual in advance and obtain their consent, or provide the data after confirming that the recipient has established a system that meets the standards set out in the APPI.

• The name of the country where the recipient is located
• The personal information protection system in that country (based on information published by the Personal Information Protection Commission)
• The measures taken by the recipient to protect personal information

Article 7Security Control Measures

The Company takes the following measures to prevent leakage, loss or damage of personal data and otherwise ensure its secure management.

Basic policy

We have established this policy to ensure the proper handling of personal data.

Organizational security measures

We appoint a person responsible for the handling of personal data and regularly review how it is handled.

Human security measures

We train employees on the handling of personal data.

Physical security measures

We control areas where personal data is handled and prevent theft or loss of equipment and documents.

Technical security measures

We manage access rights and implement measures against unauthorized access and viruses.

Understanding the external environment

When handling personal data in a foreign country, we take security measures based on an understanding of that country's personal information protection system. The servers of the cloud services we use (such as email and our website) are located mainly in the United States.

Article 8Requests for Disclosure of Retained Personal Data

If an individual requests notification of the purposes of use, disclosure (including disclosure of records of provision to third parties), correction, addition or deletion of content, suspension of use or erasure, or suspension of provision to third parties regarding retained personal data held by the Company, we will verify the individual's identity and respond without delay in accordance with laws and regulations.

Please submit requests to the contact point in Article 11. We will explain the procedure.

Article 9Cookies and Analytics Tools

Our website may use cookies and an analytics tool (Google Analytics) to improve usability and analyze usage. The information collected in this way does not include information that identifies specific individuals.

You can disable cookies in your browser settings. However, some features may not be available if you do so. For details on how Google Analytics collects and processes data, please see Google's privacy policy.

Article 10Revisions to This Policy

The Company may revise this policy in response to changes in laws and regulations, changes in our business, or other reasons. The revised policy takes effect when it is posted on this website.

Article 11Contact Point

Please direct any questions, requests or complaints regarding the handling of personal information to the contact point below.

Contact point

KYOWA Co., Ltd. Personal Information Inquiry Desk

Address

14F, 2-4-7 Shimbashi, Minato-ku, Tokyo 105-0004, Japan

Email

infojp@kyowajapan.co.jp

Hours

Weekdays 9:00–18:00 JST (excluding weekends, national holidays and the year-end/New Year period)